1. Exceptional service, exceptional profit :
Author: Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer services.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.,Customer services.
Classification :
HF5415
.
5
2. Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
Author: / Leonardo Inghilleri and Micah Solomon; foreword by Horst Schulze
Library: Central Library and Archive Center of shahid Beheshti University (Tehran)
Subject: Customer services,Consumer satisfaction,Customer loyalty
Classification :
658
.
812
I48E
2010
